Terms of Service

These terms apply to contracts for use of the v9Labs AI use-case workshop platform between v9Labs GmbH i.G. and a company, legal entity under public law, or special fund under public law ("customer"). The platform is offered only to entrepreneurs within the meaning of § 14 BGB. We do not enter into consumer contracts.

The platform presentation is not a binding offer. By completing payment through Stripe Checkout, the customer submits an offer to use the selected number of seats. v9Labs accepts that offer by confirming payment and providing manager access. The contracting party is v9Labs GmbH i.G., Ostfildern, Germany.

Each seat allows the customer to invite one person to an AI-facilitated workshop. Participants answer questions from an AI facilitator. After the participation window ends, the platform creates an aggregated report with identified use cases, patterns, risks, and next steps.

v9Labs provides the platform under these terms. We do not guarantee participation by specific people, a specific quality of answers, a specific business outcome, or individual consulting outside the platform.

The price shown in the order form applies: €19 per seat, one-time, plus statutory VAT. Payment is processed by Stripe Payments Europe Ltd. v9Labs does not receive full card or bank details. Invoices or payment receipts are provided after successful payment to the extent available through Stripe.

Because the platform is offered only to entrepreneurs, no statutory consumer withdrawal right applies. v9Labs voluntarily grants a full refund if the customer cancels within 14 days after purchase and no invitations have been sent yet.

Once invitations have been sent or a participant has started a session, refunds are excluded unless mandatory law provides otherwise or v9Labs is responsible for the failure.

The customer is responsible for being allowed to invite the participants and for ensuring that use of the platform is compatible with internal policies, works agreements, and applicable data protection law. The customer may invite only syntactically valid email addresses and must not use abusive bulk-sending scripts.

The customer instructs participants not to enter special categories of personal data under Art. 9 GDPR, trade secrets, access credentials, or other confidential content unless required for the workshop.

The customer must not use the platform unlawfully, in a way that endangers security, or outside its intended purpose. In particular, the customer must not attempt to bypass safeguards, access third party data, generate automated load, or misuse the AI facilitator for content outside the workshop purpose.

Where v9Labs processes personal data on behalf of the customer, the data processing agreement at /legal/dpa applies. Further information is available in the privacy notice at /legal/privacy.

v9Labs operates the platform with reasonable care and in line with the state of the art. A specific minimum availability or service level is owed only if expressly agreed. Maintenance, security updates, and changes that improve function, security, or legal compliance remain reserved where reasonable for the customer.

Statutory warranty rights apply unless these terms provide otherwise. In case of defects, v9Labs may first remedy the defect or provide a reasonable workaround. The platform uses AI systems; professional plausibility checks and business decisions remain the customer's responsibility.

v9Labs has unlimited liability for intent, gross negligence, injury to life, body, or health, and under mandatory statutory liability rules.

In cases of simple negligence, v9Labs is liable only for breach of a material contractual obligation. In that case, liability is limited to typical, foreseeable damage. Any further liability for simple negligence is excluded.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction is the registered seat of v9Labs to the extent legally permitted. v9Labs may also bring claims at the customer's general place of jurisdiction.